© PC Clinic 2014
Top 10 questions asked
1.Why is my computer unable to connect to the internet?
A. If you have had a connection to the internet working before,
make sure your account with your service provider is still valid.
2.My children loaded some games recently and now it my PC
doesn't seem to work properly. Why?
A. Loading games that are not designed to run on your PC or are
not from a recommended manufacturer are often the cause.
First uninstall them.
3.I deleted some files I thought I didn't need and now my PC won't start,
what have I done?
A. Oops! this one is a bit of a big problem at this point so always be sure
what you are deleting and NEVER delete anything from the windows folder.
Call us out
4.I have software copied by my friend and their license number, can I install
this?
A. No. It is illegal to install a copy of software that has not been bought
from the manufacturer.
5.I have lost my CD rom disc drivers for my :- modem, graphics card,
network card, printer, scanner, sound card. Can you help?
A. Yes, legally you have a right to the drivers of any hardware peripheral or
card (except the operating system) so we can reinstall this for you and
provide you with a copy of the driver/s you have lost.
6.I have lost all my Icons, how do I get them back?
A. Oh dear! We can help, but may have to take your computer back to our
workshop to do this.
7.My programs no longer seem to work properly, why?
A. Have you installed anti virus and firewall software and kept them up to
date? If not you probably have a virus
8.My system will not complete a defrag. What is wrong?
A. There is an application running in the background so the files are
constantly changing. Shutdown all programs that are not needed (including
some screensavers such as seti)
9.I want to upgrade my operating system from XP to Vista or Windows 7
A. First buy the appropriate upgrade and then a clean install is best.
10.How do I do a clean install?
A. If you have never tried this before, leave it to professionals like PC Clinic
Frequently Asked Questions??
FAQ???
01775 760408
© PC Clinic 2014
Top 10 questions asked
1.Why is my computer unable to connect to the
internet?
A. If you have had a connection to the internet
working before, make sure your account with
your service provider is still valid.
2.My children loaded some games recently and
now it my PC doesn't seem to work properly.
Why?
A. Loading games that are not designed to run
on your PC or are not from a recommended
manufacturer are often the cause. First uninstall
them.
3.I deleted some files I thought I didn't need and
now my PC won't start, what have I done?
A. Oops! this one is a bit of a big problem at this
point so always be sure what you are deleting
and NEVER delete anything from the windows
folder. Call us out
4.I have software copied by my friend and their
license number, can I install this?
A. No. It is illegal to install a copy of software that
has not been bought from the manufacturer.
5.I have lost my CD rom disc drivers for my :-
modem, graphics card, network card, printer,
scanner, sound card. Can you help?
A. Yes, legally you have a right to the drivers of
any hardware peripheral or card (except the
operating system) so we can reinstall this for you
and provide you with a copy of the driver/s you
have lost.
6.I have lost all my Icons, how do I get them
back?
A. Oh dear! We can help, but may have to take
your computer back to our workshop to do this.
7.My programs no longer seem to work properly,
why?
A. Have you installed anti virus and firewall
software and kept them up to date? If not you
probably have a virus
8.My system will not complete a defrag. What is
wrong?
A. There is an application running in the
background so the files are constantly changing.
Shutdown all programs that are not needed
(including some screensavers such as seti)
9.I want to upgrade my operating system from
XP to Vista or Windows 7
A. First buy the appropriate upgrade and then a
clean install is best.
10.How do I do a clean install?
A. If you have never tried this before, leave it to
professionals like PC Clinic
Frequently Asked Questions??
